Delete your Peso account
Withdraw your balance first. Deleting your account ends your access to it, and any money left in your personal wallet may not be recoverable afterwards.
How to request deletion
Email us from any address, with these details:
- Send to support@peso.co.tz
- Subject line: Account deletion request
- Include the phone number registered to your Peso account.
To make sure nobody else can delete your account, we will send a one-time code by SMS to the registered number and ask you to confirm. We cannot process a request we cannot verify.
What gets deleted
Once your request is verified we permanently delete:
- your account and sign-in credentials;
- your profile and phone number;
- your personal wallet balance record and subscription status;
- your device push tokens, so notifications stop immediately;
- your app activity — when you last opened the app and last checked the Public Wallet;
- your notification history and preferences.
What we have to keep, and why
We cannot delete everything, and we would rather say so plainly than promise otherwise:
- Financial transaction records are retained where the law requires us to keep accounting and anti-money-laundering records. These are kept for the legally required period and then deleted.
- Public Wallet activity already published to the shared feed remains as a record of what happened to a shared balance. It never contained your full phone number — numbers there are masked before they are stored.
- Unpaid balances or an open dispute may mean we keep the minimum needed to resolve it.
Retained records are not used for marketing and are not shared, except where the law requires.
How long it takes
- We acknowledge your request within 2 business days.
- Deletion is completed within 30 days of verification.
- We email you to confirm when it is done.
Changed your mind?
Tell us before the deletion is carried out and we will stop it. Once it is complete it cannot be undone — you would need to create a new account.
Just want to stop notifications?
You do not need to delete your account for that. In the app go to Profile → Settings → Notifications and switch off whichever categories you do not want. See the FAQs.
Questions
support@peso.co.tz — see also our Privacy Policy for how we handle your data generally.