Contact us
Before you write, it is worth checking the FAQs — most questions about Peso Plus, top-ups and notifications are answered there.
- Email peso.app@gmail.com
- Phone +255 718 217 742
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Address
ISS Tanzania Limited
Dar es Salaam, Tanzania - Response time Within 2 business days
What to include
Telling us these up front saves a round trip and gets your problem fixed faster:
- The phone number registered to your Peso account.
- The reference number of the transaction, if it is about one — it looks like
PU1785…and appears on your receipt. - What you expected to happen, and what happened instead.
- Your phone model and whether you are on Android or iPhone.
We will never ask for your PIN or a one-time code. If anyone contacts you claiming to be from Peso and asks for a code, it is a scam — do not share it, and please report it to us.
Common requests
- Close my account — use the account deletion page.
- A copy of my data — email us and we will respond within 30 days.
- A payment went wrong — send the reference number and the time it happened.
- I lost the phone number on my account — contact us straight away so we can protect the account.
Privacy
Anything you send us is handled as described in our Privacy Policy, and used only to answer you.